Help

Short answers for the things people ask about most.

Turn on location

Flights above me, the Lounge Finder’s find-me and Near me need your location. We use it only when you press a location button, and we never store it.

• Turn on location: steps for your device, with a button to check that it works
• iPhone: Safari
• iPhone: Chrome
• Android: Chrome
• Computer: Chrome
• Mac: Safari
• Edge
• Firefox

Your account and Silver

• Manage or cancel Silver or Gold. If you cancel, you keep your plan until the end of the period you paid for.
• See or delete your history: flight history and calculator history
• Delete your data, or delete your account
• Email preferences
• Sign in

Using the Flight Tracker

Press the ? button on the Flight Tracker map to see what each button does.

• Live means the position shown is current.
• Lands in is our estimate of the time to touchdown.
• The cloud button shows weather radar.
• Flights above me lists flights near you. It uses your location.

Questions about cwsi.net

See the FAQ for how cwsi.net differs from other flight apps and what the Flight Tracker does and does not show.

Still stuck?

Contact us and tell us what you were trying to do.