Delete your cwsi.net account

This page is for the cwsi.net Flight Tracker app by The TechXperts, and for the website cwsi.net, run by TechXperts, LLC. Both use the same account. You do not need to sign in to read this page.

How to delete your account

Deleting your account is permanent and cannot be undone. You are signed out at once.

In the cwsi.net Flight Tracker app

Open the app and open your Profile.
Scroll to More on cwsi.net and tap Delete account. This opens the cwsi.net page for deleting your account. You may be asked to sign in there.
Type DELETE in capital letters and press Email Me a Confirmation Link.
We email a confirmation link to the address on the account. Open the link within 1 hour and press Yes, Delete My Account. Nothing is deleted until you do.

On the website

Sign in to cwsi.net.
Go to cwsi.net/profile/delete.aspx. You can also open your Profile, choose Settings and press Delete Account under Account Management.
Type DELETE in capital letters and press Email Me a Confirmation Link.
We email a confirmation link to the address on the account. Open the link within 1 hour and press Yes, Delete My Account. Nothing is deleted until you do.

Delete my account

If you have a Silver subscription, it is cancelled when you press Yes, Delete My Account. If our payment provider cannot confirm the cancellation, nothing is deleted and the page tells you so. Try again in a few minutes or contact us.

If you cannot sign in

The confirmation link goes to the email address on the account, so you need to be able to open that mailbox. If you cannot sign in or cannot get the email, use our contact page and tell us the email address of the account. We will delete the account for you.

What is deleted

When your account is deleted, these are removed:

Your email address, name, phone number, text message consent, preferred airline, referral code, and the Google or Microsoft sign-in link. The account can no longer be used to sign in.
Your calculator history and your saved airline preferences.
Your flight tracker history: flight, route, airport, flight information and NOTAM searches.
Your login history and sign-in links.
Your Lounge Finder view records.
Lounge photos and aircraft photos you sent that are still waiting for review or were turned down, and the files themselves, and the photo reports you sent.
Your friends and family contacts.
Your trips, flight updates and forwarding addresses, including the working copy kept by our trip forwarding service.
Your payment records held by us, and your Silver subscription (it is cancelled).
Your app sign-ins. The app is signed out.
Your invite link, which stops working for good and is never given to anyone else.
Your address on our update email list.

What is kept

Approved lounge photos and aircraft photos stay on the site, because you gave us permission to show them when you sent them. They are credited to “cwsi.net member” and no longer carry your name.
A blank account record. The record stays, with your name, email, phone and payment identifiers removed and a placeholder in place of your email. It keeps your membership level and the dates the account was made and last used, for our counts.
Your email address on our do-not-email list. We keep the address there so that we never email you again unless you sign up again and say yes.
Calculator emails. If you ever emailed yourself a calculator result, that address can remain in the log of those emails. The do-not-email list above covers it, so it is not used for updates.
Invite rewards. Free months you already earned stay in our records, with your name and email removed.
Records that were never linked to an account, such as usage logs from visitors who were not signed in.
Payment details at Stripe. Card payments are handled by Stripe, who store your payment data under their own terms and privacy statement. Deleting your account here does not change what Stripe holds.

Our privacy policy sets no fixed time limit for the items kept above. The only time limits it gives are for trip forwarding: trips are deleted 90 days after their last flight and a one-line forwarding record is kept 30 days. Deleting your account removes all of that sooner. Questions about anything kept? Contact us.

Delete your data and keep your account

You can erase your data without closing your account. Your account stays active and you stay signed in.

Steps

Sign in to cwsi.net on the website.
Go to cwsi.net/profile/delete-data.aspx. You can also open your Profile, choose Settings and press Delete My Data under Data Management.
Type DELETE in capital letters and press Email Me a Confirmation Link.
We email a confirmation link to the address on the account. Open the link within 1 hour and press Yes, Delete My Data. Nothing is deleted until you do.

Delete my data

Deleted

Calculator history, flight tracker history (flight, route, airport, flight information and NOTAM searches), login history and sign-in links.
Saved airline preferences and your preferred airline.
Payment records held by us.
Lounge Finder view records, and lounge photos and aircraft photos still waiting for review or turned down, and the photo reports you sent.
Friends and family contacts, and your trips and forwarding data, including the working copy at our trip forwarding service.

Kept

Your account, with your email, name and sign-in as they are.
Your Silver membership and subscription. They are not cancelled.
Approved lounge photos and aircraft photos, which stay on the site credited to “cwsi.net member”.
Your invite link and free month record, and your app sign-in.
Your place on the update email list, if you are on it. Opt out in your Profile or with the link in any update email.

Deleting your data is permanent and cannot be undone.